This position provides clinical leadership and supervision of nursing and support staff in Urgent Care and Specialty Clinics. Organization of clinical activities to include employee scheduling, assignments and resource allocation to meet patient care needs. Serves as a clinically competent expert and resource to the clinical team. Works collaboratively with the Clinical Manager and Director of Nursing to meet established outcomes.
The Clinical Supervisor coordinates shift operational flow in conjunction with organizational and departmental strategic goals, objectives, and standards and is the hospital’s clinical representative/resource for patients, families, and the healthcare team, at both the unit and organization levels. This position provides clinical leadership of patient care services and directs supervision of nursing and support staff to ensure consistent provision of developmentally appropriate quality patient care in accordance with all applicable federal, regulatory, professional standards and requirements. Provides clinical leadership with accountability in promoting quality patient care and an engaging work environment, during assigned shift.
Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
Excellence in clinical care, service and communication
Collaborative within our institution and with others who share our mission and goals
Leadership that set the standard for pediatric health care today and innovations of the future
Accountability to our patients, community and each other for providing the best in the most cost-effective way.
1. Coordinates/leads daily clinical operational activities of the unit and organization by ensuring that quality family centered care is delivered in an efficient work environment.
Manages patient throughput – balances unit patient care activities while overseeing the delivery of patient care, coordinating admissions, discharges, transfers, and rounding daily on patients and families.
Oversees staffing processes – coordinates assignments using established staffing levels that match individualized patient needs with staff competencies, and staff skill mix through ongoing assessment of patient and unit needs.
Monitors unit environment - ensures that staff has the supplies, equipment, information, and resources needed to provide quality patient care in a safe work environment.
Staffs, schedules, and appropriately uses nursing and support staff.
Documentation – updates scheduling, occurrence reports, patient/family concerns, and quality indicators in the real time environment maximizing resolution prior to the end of the shift.
Provides a report to the oncoming Clinical Supervisor or designee including the status of patient throughput, staffing processes, unit environment, schedules, occurrence reports, patient/family concerns, and quality indicators.
2. Collaborates with manager to lead, create, and maintain an environment that advocates for staff and promotes individual/team engagement through clinical/administrative expertise and professional leadership.
Demonstrates and promotes clinical leadership – serves as a clinical and systems expert with nursing and interdisciplinary team members in the assessment, development, implementation, and evaluation of the age-specific individualized patient/family-centered plan of care and documented actions.
Accountable for promoting a culture of learning resulting in staff/team development and retention.
3. Achieves department/organization outcomes – aligns and manages to organization metrics.
Identifies, facilitates, and leads department and organization performance improvement projects that enhance patient care delivery systems as well as staff, patient, family, and customer satisfaction.
Ensures timely completion and investigation of occurrence reports. Proactively identifies patient safety risks and participates in risk avoidance strategies.
Takes active interest and accountability for key operational functions, including but not limited to, patient safety issues, timely resolution of complaints, quality improvement initiatives, survey preparation, and patient/family satisfaction follow-up.
Makes decisions that demonstrate sound stewardship of financial resources – collaborates with the team to meet department/organization financial goals.
Serves as daily operational resource to staff and in the management of supplies and equipment.
4. Takes personal responsibility to adhere to department/organization policies and procedures, compliance and regulatory agency requirements.
Collaborates with the leadership team to develop, review, revise and implement evidenced based policies and procedures on an ongoing basis, to assure department consistency and compliance with hospital standards/safety and accrediting bodies including: Joint Commission, OSHA, HIPAA, Infection Control, Environment of Care, National Patient Safety Goals. Understands the linkage between department requirements and those of the integrated delivery system. Develops risk reduction and error prevention strategies by ensuring staff compliance with policy/procedures.
Mentors staff to ensure the fundamental values of the American Nurses Association Code of Ethics in nursing are operationalized into daily clinical practice/teaching activities and work environment including:
o 1-3: Establishes professional relationships with compassion and respect for human dignity worth, and the uniqueness of individuals, while demonstrating a primary commitment to the patient in advocating for patient privacy, health, safety and rights;
o 4-6: Identifies the boundaries of the profession by accepting responsibility and accountability for own activities for own actions, delegating task appropriately to optimize patient care. Maintains competence with continued pursuit of activities for personal/professional growth. Influences the patient care/work environment with the values of nursing to promote respectful interactions, the promotion of safe practices, and creates a care setting that expects high quality, compassionate nursing care.
o 7-9: collaborates with all disciplines/the community in promoting nursing excellence in meeting health care. Seeks opportunities beyond patient care to advance profession by involvement in developing, maintaining, implementing professional standards through practice/education i.e. involvement with internship programs, committees, awareness of broader healthcare issues such as TJC National Patient Safety Goals, integrating nursing values into daily practice (articulates and practices).
5. Supports a work environment that focuses on staff, customer, and patient/family through safe and effective communication.
Develops leadership skills among staff including critical thinking, problem solving, engagement, and career advancement.
May participate in the hiring process – interview and unit/organization integration.
Monitors staff performance and provides direction, coaching, recognition, counseling, and disciplinary action as appropriate utilizing just culture concepts/processes.
Collaborates with other departments healthcare professional team members to maintain effective communication channels by gathering and exchanging information, obtaining solutions to problems, and coordinating services to ensure optimal outcomes are achieved.
Demonstrates the ability to lead decisions that reflect organizational standards and values – utilizes the Shared Governance process.
Utilizes the chain of command to communicate in real time patient care, staff, family, and visitor concerns and outcomes.
Performs miscellaneous job related duties as requested.
Position Qualifications Education 1. Bachelors degree in Nursing from an accredited college or university required; employees in the Clinical Supervisor role prior to 6/1/2012 must be currently enrolled and progressing toward a Bachelors degree in Nursing from an accredited college or university. Required
Experience 1. Three years nursing experience. Required 2. One year supervisory or lead experience. Preferred 3. Experience with pediatric patient populations. Preferred
Certifications/Licenses/Registries 1. Current and valid Arizona RN license/RN Compact license required. Required 2. Current BLS certification from the American Heart Association. Required 3. Current and valid nursing certification in clinical nursing expertise required or must be able to obtain within one year of eligibility. Required
Internal Number: 397129
About Phoenix Children's Hospital
Phoenix Children's Hospital has provided hope, healing and the best healthcare for children since it was born in 1983, and has grown to become one of the largest children’s hospitals in the country.
With a Medical Staff of nearly 1,000 pediatric specialists, Phoenix Children’s provides inpatient, outpatient, trauma and emergency care across more than 70 pediatric subspecialties, the most comprehensive pediatric care available in the state. The Hospital’s six Centers of Excellence have grown in size and expertise to place them on par with some of the most prestigious of their kind in the US:
•Barrow Neurological Institute at Phoenix Children’s Hospital
•Phoenix Children’s Heart Center
•Center for Pediatric Orthopedics
•Center for Cancer and Blood Disorders
•Level One Pediatric Trauma Center
•Neonatal Intensive Care Unit
To meet the needs of our growing community, Phoenix Children's continues to expand, adding new physicians, staff, programs and facilities. Specialty and urgent care centers in high growth areas of the Valley and across the state serve the needs of patients and families in their own neighborhoods.
Today, the most visible evidence of growth is a new 11-s...tory tower on the Hospital’s main campus, which offers a comprehensive, family-centered hospital that allows our doctors and nurses to deliver expert care and healing to our community’s youngest patients.
At each location, in each doctor, nurse, technician, staff member and volunteer, you’ll see the difference in a Hospital that’s 100% for children