This position provides clinical and operational leadership of patient care services with direct supervision of nursing and support staff. In addition, it ensures consistent provision of developmentally appropriate quality patient care in accordance with all applicable federal, regulatory and professional standards and requirements.
Assists to identify staff learning needs from a group and individual perspective. Ensures ongoing education to meet learning needs. Ensures staff progression through required competencies and documentation of same. Interviews, hires, evaluates, and improves performance of assigned staff. Monitors staff performance and provides direction, coaching recognition, counseling and disciplinary action as appropriate.
Ensures staff compliance of Chex, yearly skills labs and competencies as assigned per job description.
Assists with development of operational plans for each fiscal year and monitors these plans. Helps to manage the daily operation of the site/department(s).
Assists with any scheduling and flow of patients as well as physician template and session maintenance.
Coordinates patient placement, flow and/or triage between and among all applicable care areas or departments based upon independent assessment and evaluation of staff competencies and patient/family needs. Works collaboratively with all staff for patient admission/discharge/transfer to ensure timely and complete education and documentation.
Ensures complete documentation of regulatory required transfer/transport documentation for emtala compliance. Ensures complete patient hand-off communication.
Creates a climate of external and internal customer satisfaction. Concurrently resolves issues as appropriate and consults others as needed.
Responds timely with investigation and/or correspondence per patient grievance policy. Communicates patient satisfaction results and develops improvement action plans.
Ensures completion and investigation of occurrence reports. Proactively identifies patient safety risks and participates in risk avoidance strategies. Exhibits commitment to improving service and product quality for internal and external customers. Designs processes to enhance efficiency and effectiveness. Coaches employees on established customer relations program by conducting periodic surveys and recommending improved procedures to meet or exceed the appropriate expectations of patients and staff.
Ensures work practices meet health, fire, safety and regulatory requirements, compliance with Joint Commission and HIPPAA standards. Maintains accurate employee communication documentation and completes employee 90-day and annual evaluations.
Participates in and ensures evidence based literature review to improve clinical care, policies and procedures, guidelines, programs and protocols.
Reviews and updates assigned policies.
Prepares, justifies and administers operating and capital budgets for the site/division(s) and the related programmatic areas within institutional guidelines and in accordance with strategic plans. Monitors financial performance through key metric analysis. Audits, monitors and manages the charge capture and charge reconciliation processes for the site/division(s). Assists in developing business plans for short-term and long-term goals. Manages the purchasing and expense tracking processes, utilizing internal controls and reconciliation practices.
Manages productivity measurements for staffing/UOS and expenses in epsi and e-request.
Provides clinical care within professional domain to ensure delivery of quality integrated developmentally appropriate family center patient care.
Serves as a clinical resource and advocate to staff, patients and families for key processes and systems. Facilitates employee education as identified and manages competencies in employee files.
Staffs, schedules and appropriately uses nursing and support staff. Monitors staffing levels of current and upcoming shift for the department based on patient acuity, staff competencies and patient volume. Ensures accuracy of patient charges and justification of supply and equipment utilization. Participates in cost containment.
Works collaboratively as part of clinical leadership within PCMG to provide guidance and direction to staff by taking an active role in planning, making decisions, and communicating to health care team issues affecting the interdisciplinary team and integration of patient care activities.
Attends and participates in clinical leadership monthly meetings.
Performs miscellaneous job related duties as requested.
Education 1. Bachelors degree in Nursing. Required 2. Masters degree in related field. Preferred
Experience 1. Three or more years of supervisory experience in a clinical practice. Required 2. Experience in a pediatric ambulatory setting. Preferred
Certifications/Licenses/Registries 1. Current State of Arizona RN license. Required 2. Current BLS certification for Healthcare Provider from the American Heart Association. Required 3. Current PALS certification for Healthcare Provider from the American Heart Association. Preferred
Internal Number: 379724
About Phoenix Children's Hospital
Phoenix Children's Hospital has provided hope, healing and the best healthcare for children since it was born in 1983, and has grown to become one of the largest children’s hospitals in the country.
With a Medical Staff of nearly 1,000 pediatric specialists, Phoenix Children’s provides inpatient, outpatient, trauma and emergency care across more than 70 pediatric subspecialties, the most comprehensive pediatric care available in the state. The Hospital’s six Centers of Excellence have grown in size and expertise to place them on par with some of the most prestigious of their kind in the US:
•Barrow Neurological Institute at Phoenix Children’s Hospital
•Phoenix Children’s Heart Center
•Center for Pediatric Orthopedics
•Center for Cancer and Blood Disorders
•Level One Pediatric Trauma Center
•Neonatal Intensive Care Unit
To meet the needs of our growing community, Phoenix Children's continues to expand, adding new physicians, staff, programs and facilities. Specialty and urgent care centers in high growth areas of the Valley and across the state serve the needs of patients and families in their own neighborhoods.
Today, the most visible evidence of growth is a new 11-s...tory tower on the Hospital’s main campus, which offers a comprehensive, family-centered hospital that allows our doctors and nurses to deliver expert care and healing to our community’s youngest patients.
At each location, in each doctor, nurse, technician, staff member and volunteer, you’ll see the difference in a Hospital that’s 100% for children