The MFLC Program was established to expand access to confidential counseling and reduce the barriers and stigma often associated with seeking counseling support. Due to past and present deployments of U.S. Military Service members to locations such as Iraq, Afghanistan and other areas of world conflict, Military members and Families may be subject to extreme stress. The stresses of Military life are complex, requiring a wide range of problem solving skills in areas such as: single parenting; child care; spousal employment; fluctuating Family income; frequent relocations; isolation from other extended Family members; child education; and children coping with the absence of a parent. The DoD recognizes these difficulties and is committed to providing the necessary counseling support.
The MFLC Program provides in-person, confidential, non-medical, counseling services in support of the MFLC program, to support all Active and Reserve component Military Service members and their Families, including severely injured Service members and their Families. The non-medical counseling services are provided by licensed or certified counselors. Duties include:
Non-medical Counseling Services: - The MFLC counseling modalities consist of individual, Family, couples, and groups. Services are delivered “just in time,” when and where they are needed using a “walk around/coaching” approach. MFLC counseling services are confidential.
- Provides client tracking of services performed and referrals made using appropriate reporting system.
- Identifies family needs and provides a "get-well" plan in compliance with non-medical counseling scope (psycho-educational).
- Provides face to face non-medical problem solving counseling to families when other resources are not available and makes appropriate referrals and warm transfers to military and community resources according to the needs of families and service members.
- Provides MFLC response to critical incidents, surge and on demand events, and special requests as directed by the POC and approved by the OSD program manager.
- Counselor will flex schedule to respond to urgent requests as needed. - Manages duty to warn and restricted reporting situations according to DoD protocol and staffs the cases with Regional Supervisor/Regional Director.
- Communicates with Regional Supervisors and participate in regular individual and group supervision, sharing information regarding trends and issues on the installations to which they are assigned.
- Participates in regular in-services/training, Quality Improvement committees or other contract activities as assigned/appropriate.
Outreach and Awareness: - Partners with and augments activities of Service Family Centers, Guard and Reserve programs (including Inter-Service Family Assistance Committees), unit family support staff officers, and other programs and services to build coalitions and connect Federal, state, and local resources and non-profit organizations to support Active Duty, Guard and Reserve families.
- Consults with military commands and installation service providers as requested.
- May advise on curriculum development for delivery of service and in response to new presentation requests from military leadership.
- Develops and/or uses approved training and education programs and materials and advises on requests for new or revised presentations by military leadership.
- Master’s degree from an accredited graduate program in a Mental Health related field such as Social Work, Psychology, Marriage/Family Therapy, or Counseling; a valid unrestricted counseling license/certification from a State, the District of Columbia, a U.S. Commonwealth, or a U.S. Territory that grants authority to provide counseling services as an independent practitioner in their respective fields; and demonstrated counseling competence preceding their employment with the MFLC Program.
Specialized Work Experience and Training: - CYB counselors must have proven experience and qualifications in working with children, working with Family programs and/or advocacy services, Military or civilian social service agencies, and/or are a Military Family member with full understanding of the Military lifestyle.
- Possess advocacy knowledge, skills, and abilities such as: Working knowledge of Military, state, federal, and local resources; Understanding, sensitivity, and empathy for Service members and their Families; Ability to develop trusting helping relationships; Ability to work effectively with individuals and Families from diverse racial, ethnic, and socioeconomic backgrounds; Ability to intervene in crisis situations, using sound professional judgment, ethical practice, and common sense.
- Work independently to develop, implement, and evaluate safety and intervention plans to meet individual and Family needs; Ability to work cooperatively with Military and civilian medical, social service, law enforcement, and legal personnel on behalf of Service members and their Families.
- Must be a U.S. citizen, and must speak fluent English.
Internal Number: 52530971
About Serco, Inc.
Serco Inc. is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Serco brings deep domain expertise and proven processes informed by over 50 years' experience, with over 50,000 people across four geographies: UK & Europe, Asia Pacific, Middle East and North America, which includes 8,000 people in the U.S. and Canada.Serco professionals advise our customers, as well as design, integrate and deliver solutions that transform how clients achieve their mission and transform government efficiency. We help tackle the big, complex problems of our interconnected world in areas like healthcare, transportation and defense. We have the clearances and secure systems to perform the most sensitive federal government work, combined with the commercial savvy to drive business results for global corporations. Whether the assignment is helping citizens travel safely by plane or car, enhancing intelligence capabilities..., helping federal agencies share critical data, or supporting personnel functions, Serco is there.Serco's clients come to us with confidence that we have the expertise to take service delivery to the next level of performance. We know how to make services run smoother, smarter and more efficiently. We pull together the right people, processes and expertise to take service from "good enough" to great. We are a source of fresh ideas and global insights. We help transform the experience of the end customers in a positive and sustainable way.We pull together the right people, technologies, processes, and expertise, and combine it with fresh thinking to take service delivery and our customers' experience to a whole new level. We help transform the experience of the end customers in a positive and sustainable way.As a values-based company, we apply a strong service ethos to every assignment. Serco people are passionate about the work that we do and the missions we support. We bring service to life for a better tomorrow. Every day we are working to be the world's greatest service company.